Thank you sooo much to all our awesome customers! The team’s working really hard to get your groceries to you, to keep you safe.
Very Important!
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Just a few announcements
Updated May 1, 2020, Friday
Every time you begin shopping for your groceries online, please check here for any news or announcements.
Limited coverage until further notice
With tighter border restrictions, beginning May 4, 2020, we will no longer be able to deliver groceries to Lapu-Lapu, and Cordova. We will still continue to accept orders to other locations outside Cebu City, but will inform you if complications arise next week. Please check our FB page ohmygenieph regularly for updates.
About delivery slots
Due to the extremely high volume of orders, delivery slots may quickly become unavailable. We add new slots everyday, and even more on weekends. So please try again if you are unable to secure your slot at this time. Also check out our FB page ohmygenieph for updates on delivery slots.
Service Fee and Delivery Fee
Feel free to explore the store, search for the items you need, and drop them in your cart. Once you're done choosing, click on the Checkout Now button to finalize your order. Your order totals will be calculated automatically, including the Service Fee and Delivery Fee. Note that additional delivery fee will be added to deliveries outside Cebu City (starting from 50 to 200 pesos depending on how far you are from Cebu City). Our customer service team will contact you once you've placed the order.
Paying for your order
To make sure that you and our staff are safe, we only process pre-paid orders via fund transfers. This is to ensure that all orders are contactless. Bank notes or paper bills are known carriers of any virus or bacteria. Please send payment 2 days before your chosen delivery date.
About refunds and credits
When we assemble your order, item quantities may be lesser or may be unavailable. Your shopper will always let you know and will recommend replacements. If you're happy with the replacements, our shopper will forward your order to checkout. You will then receive an email with the updated order details and totals. Our customer service team will also contact you for any payment adjustment like credits or refunds. Please allow 3-5 business days to process this.
If you have any questions, you can always message us at our FB page ohmygenieph. Thank you for choosing OMG! Stay home with the people you love, we'll do the groceries for you!
