Just a few announcements

Updated December 4, 2020, Friday

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Every time you begin shopping for your groceries online, please check here for any news or announcements.   You may also visit our FAQ page to learn more about shopping in our store.

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Delivery Coverage

OMG! continues to serve Cebu City, Mandaue City, Talisay City, Consolacion, Liloan, Minglanilla, and Mactan.  Please check our FB page  ohmygenieph regularly for updates.

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About delivery slots

In the Checkout - Delivery page, select an available slot that's convenient for you.  Same-day, next-day, or you can even book up to 1 week in advance!

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Service Fee and Delivery Fee

Feel free to explore the store, search for the items you need, and drop them in your cart.  Once you're done choosing, click on the Checkout Now button to finalize your order.  Your order totals will be calculated automatically, including the Service Fee and Delivery Fee. 

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Regular Fees

Grocery, SM Supermarket

• Service Fee is P120, +P100 after every P5000.

• Pick-Up option available at no extra cost.

• Delivery Fee (optional) is P150, +P100 after every P5000.

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Non-Grocery Stores in SM

• Standard booking fee is fixed at:

• P50 per store for the month of December!

• Or FREE for your first store if you ordered groceries!!! (waived service fee)

• Pick-Up option available at no extra cost.

• Delivery Fee (optional) is P150

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Note that some stores may have different fee calculations, but you will always be notified during Checkout.

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Special pricing for wholesalers (La Nueva Supermart), resellers, and business accounts available.

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Additional delivery fee may be added to deliveries outside Cebu City (starting from 50 to 200 pesos depending on how far you are from Cebu City).  Our customer service team will contact you once you've placed the order.

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Paying for your order

To make sure that you and our staff are safe, we only process pre-paid orders via fund transfers.  This is to ensure that all orders are contactless.  Bank notes or paper bills are known carriers of any virus or bacteria.  Please send payment 24 hours before your chosen delivery date.

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Order Confirmation

Once you've placed your order, you will get an order confirmation email, which contains your delivery information, a list of the items you've ordered, order totals, and payment instructions.

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Item Availability

During these unique times, items may have limited quantity and are more likely to become unavailable.  This is the case with any supermarket.  However, our shoppers will always offer the best alternative to you.  We appreciate your patience and understanding.

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About refunds and credits

When we assemble your order, item quantities may be lesser or may be unavailable.  Your shopper will always let you know and will recommend replacements.  If you're happy with the replacements, our shopper will forward your order to checkout.  You will then receive an email with the updated order details and totals.  Our customer service team will also contact you for any payment adjustment like credits or refunds.  Please allow 3-5 business days to process this.

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If you have any questions, you can always message us at our FB page ohmygenieph.  Thank you for choosing OMG!  Stay home with the people you love, we'll do the groceries for you!