Frequently Asked Questions
Thank you for checking out our store! We have here some frequently asked questions and some answers for you to check out. Alternatively, our team is available via our FB page or messenger at ohmygenieph (click to go to FB) to answer any of your questions, or chat about your orders.
OMG! continues to serve Cebu City, Mandaue City, Talisay City, Consolacion, Liloan, Minglanilla, and Mactan. Please check our FB page ohmygenieph regularly for updates.
About delivery slots
When checking out your order, select an available slot that's convenient for you. You can even book 1 week in advance!
Service Fee and Delivery Fee
Feel free to explore the store, search for the items you need, and drop them in your cart. Once you're done choosing, click on the Checkout Now button to finalize your order. Your order totals will be calculated automatically, including the Service Fee and Delivery Fee.
Service Fee is P120, plus P100 after every P3000.
Delivery Fee is P150, plus P100 after every P3000.
Note that, after placing the order, additional delivery fee will be added to deliveries outside Cebu City (starting from 50 to 200 pesos depending on how far you are from Cebu City). Our customer service team will contact you once you've placed the order to inform you about this charge.
Paying for your order
To make sure that you and our staff are safe, we only process pre-paid orders via fund transfers. This is to ensure that all orders are contactless. Bank notes or paper bills are known carriers of any virus or bacteria. Please send payment 2 days before your chosen delivery date. Payment instructions are available during checkout and will also be sent to your registered email.
Once you've placed your order, you will get an order confirmation email, which contains your delivery information, a list of the items you've ordered, order totals, and payment instructions.
During these unique times, items may have limited quantity and are more likely to become unavailable. This is the case with any supermarket. However, our shoppers will always offer the best alternative to you. We appreciate your patience and understanding.
About refunds and credits
When we assemble your order, item quantities may be lesser or may be unavailable. Your shopper will always let you know and will recommend replacements. If you're happy with the replacements, our shopper will forward your order to checkout. You will then receive an email with the updated order details and totals. Our customer service team will also contact you for any payment adjustment like credits or refunds. Please allow 3-5 business days to process this.
If you have any questions, you can always message us at our FB page ohmygenieph. Thank you for choosing OMG! Stay home with the people you love, we'll do the groceries for you!